Privacy policy
Last updated: July 27, 2026
At Stoarc, we respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have regarding your information.
This policy applies to customers located in the United States.
If you have questions about this Privacy Policy, please contact us:
Email: support@stoarc.com
1. Who We Are
This website is operated by:
Company Name: ABDALI9 & SOLUTIONS LLC
Brand Name: Stoarc
Business Address:
1721 RADFORD STREET
KENTUCKY, KY 40014
United States
Stoarc is an online retailer offering pet backpack carriers and travel products for cats and small dogs.
We are not a data broker or advertising platform. Collecting personal information is not the primary purpose of our website. We collect and use information only to operate our business, process orders, and provide customer support.
2. Information We Collect
We collect information necessary to operate our website and process customer orders.
Information You Provide Directly
This may include:
- Name
- Email address
- Shipping address
- Billing address
- Phone number (if provided)
- Order details and purchase history
- Customer service communications
Information Collected Automatically
When you visit our website, we may automatically collect certain information, including:
- Device type
- Browser type
- Operating system
- IP address
- Approximate geographic location
- Website pages viewed
- Time spent on our website
- Referring website or search source
This information helps us improve website performance, understand website usage, and troubleshoot technical issues.
3. Payment Information
For security reasons, we do not store complete payment card information on our servers.
Payments are processed through secure third-party payment providers using encrypted technology.
Payment providers process financial information according to their own privacy policies and security standards.
4. How We Use Your Information
We use collected information for legitimate business purposes, including:
- Processing and fulfilling orders
- Providing customer support
- Sending order confirmations and shipping updates
- Responding to customer questions
- Improving website functionality and user experience
- Detecting fraud and unauthorized activities
- Complying with legal obligations
- Sending promotional emails if you choose to subscribe
You may unsubscribe from marketing emails at any time.
5. What We Do Not Do With Your Information
We want to be clear about how your information is handled.
We do not:
- Sell your personal information
- Rent customer information to third parties
- Share personal information with advertisers for payment
- Use your information for advertising without permission
- Collect unnecessary personal information
Your information is used only to operate our business and provide our services.
6. Cookies and Similar Technologies
We use cookies and similar technologies to improve your experience on our website.
Cookies may be used to:
- Keep your shopping cart active
- Remember your preferences
- Improve website performance
- Analyze website traffic and usage patterns
You can control or disable cookies through your browser settings.
Some website features may not function properly if cookies are disabled.
7. Sharing of Information
We do not sell or trade your personal information.
We may share information only with service providers that help us operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- Customer communication services
- Website analytics providers
These providers may access information only as necessary to perform their services.
We may also disclose information if required by law or to protect our legal rights and business operations.
8. Email Communications
If you subscribe to our email list, you may receive:
- Product updates
- Promotions
- Company news
You can unsubscribe at any time by using the unsubscribe link included in marketing emails.
You may still receive transactional emails related to your orders, including:
- Order confirmations
- Shipping notifications
- Customer service responses
9. Data Retention
We retain personal information only as long as reasonably necessary to:
- Fulfill orders
- Provide customer support
- Meet legal and accounting requirements
- Resolve disputes
- Enforce our policies
If you would like us to delete your information, please contact:
Certain information may be retained where required by law.
10. Data Security
We take reasonable measures to protect your information from unauthorized access, misuse, or disclosure.
Security measures may include:
- Secure encrypted website connections (HTTPS)
- Restricted access to customer information
- Industry-standard security practices
While no system can guarantee complete security, we work to protect your information using commercially reasonable safeguards.
11. Your Rights and Choices
Depending on applicable laws and your location, you may have the right to:
- Request access to your information
- Correct inaccurate information
- Request deletion of personal information
- Opt out of marketing communications
To exercise these rights, please contact:
We will respond within a reasonable timeframe as required by applicable laws.
12. Additional Rights for California Residents
California residents may have additional rights under applicable privacy laws, including:
- The right to know what personal information has been collected
- The right to request deletion of personal information
- The right to receive equal service regardless of privacy requests
Stoarc does not sell personal information.
To submit a privacy request, please contact:
We may need to verify your identity before processing your request.
13. Children's Privacy
Our website and products are intended for adults.
We do not knowingly collect personal information from children under the age of 13.
If you believe a child has provided personal information to us, please contact us and we will take appropriate action.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a revised effective date.
Your continued use of our website after updates become effective constitutes acceptance of the revised policy.
15. Contact Us
Company Name: ABDALI9 & SOLUTIONS LLC
Brand Name: Stoarc
Business Address:
1721 RADFORD STREET
KENTUCKY, KY 40014
United States
Customer Support Email:
support@stoarc.com
Customer Service Hours:
Monday through Friday
Response Time:
1 to 2 business days