Contact

We Are Here to Help

At Stoarc, we are committed to providing helpful support before and after your purchase.

Whether you have questions about a pet backpack carrier, need assistance with your order, or need help after receiving your product, our customer support team is ready to assist.

Every message is reviewed by our team, and we aim to provide clear and helpful responses as quickly as possible.

How to Reach Us

Email: support@stoarc.com

Response Time:
We typically reply within 1 to 2 business days, Monday through Friday.

For faster assistance, please include:

Your order number
A brief description of your question or issue
Relevant photos or details if needed

Providing complete information helps us understand your request and provide better assistance.

What We Can Help With

Order Status and Shipping Updates

If you need information about your order status or delivery progress, please contact us with your order number.

Our team will review the available order information and provide assistance.

Product Questions Before Purchase

Not sure which pet backpack carrier is suitable for your cat or small dog?

Our team can help answer questions about:

Product features
Size recommendations
Product dimensions
Carrying design
Usage information

We want you to have the information you need before making a purchase decision.

Returns and Exchanges

If you need to request a return, please contact us within the applicable return period.

Our support team will provide guidance on the next steps and help make the process as simple as possible.

Please wait for return instructions before sending any products back.

Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us with:

Order number
Description of the issue
Photos of the product if applicable

We will review your request and assist with the available solution.

Product Support

If you have questions about using your pet backpack carrier after delivery, our team can provide general product information and usage guidance.

For faster assistance, please include your order details and describe your question clearly.

Before You Contact Us

Here are some common questions that may help:

Tracking Information Not Received

If you have not received tracking information, please check your email inbox and spam folder.

If you still need assistance, contact us with your order number and our team will help review your request.

Product Size Questions

Choosing the right carrier size is important for your pet’s comfort.

Before purchasing, we recommend checking:

Your pet’s weight
Body length
Height when sitting or standing

If you need help selecting a suitable size, please contact our support team.

Return Request

To request a return, please email us with your order information.

Please do not send products back before receiving return instructions from our support team.